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Customer Support Agent

Join our dynamic team as a Customer Support Agent, where you’ll be at the forefront of building strong customer relationships and ensuring exceptional service.

In this role, you’ll play a key part in supporting daily operations, addressing customer inquiries, and maintaining a smooth and efficient customer experience.

After Hours Support: 5:00 PM – 12:00 AM

Requirements:

  • Strong communication skills in English, both written and verbal.

  • Ability to work independently and handle tasks responsibly during after-business hours.

  • Proficiency in using basic computer applications and customer support tools.

  • High attention to detail and problem-solving skills.

  • Prior experience in customer support or a related role is preferred.

  • Financial or banking background is a plus.

How to apply for the job:

1. Send us your CV with a photo

2. Your references

3. Application Questionnaire

(2nd page of application form)

What you get:

  • Be part of an innovative and dynamic team that values creativity and continuous improvement.

  • Professional growth, with opportunities to master new tools and techniques.

  • Opportunity to work remotely

  • Flexible part-time schedule to fit your lifestyle.

Your responsibilities:

After Hours Support
  • Provide excellent after-hours customer support via chat to our clients. 
  • Maintain detailed records of customer interactions and issues in the CRM system.
  • Ensure all inquiries are handled professionally and in a timely manner.
Process Operational Tasks

Process and resolve basic tasks and client requests efficiently and accurately. As well as follow established processes and escalate more complex issues to appropriate teams when necessary.

Apply for Customer Support Agent Job

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